• Making a Reservation
• Sending the Reservation Deposit
• Reservation Information Email
• Final Confirmation of Rent Email
  
  Making Payments
  
• Payment Methods Supported
• PayPal
• Western Union
• Bank in Brazil
• Bank outside Brazil
  
  Last Minute Offerings
  
• What are Last Minute Offerings
  
  Common Questions
  
• Local Management & Support
• Arrival Procedure
• Departue Procedure 
• Security Deposit 
• Taxi Service 
• Apartment Differences 

• How do I view properties?
• How do I inquire?
  
  Cancellations
  
• What is the Cancellation Policy? 
• Cancellation > 2 months from arrival
• Cancellation < 2 months from arrival
• Cancellation for a New Years Rent 
• Cancellation for a Carnival Rent 
• How are Refunds done? 

Prices and Payments

• Prices
• Making Payments
• Verifying payments
• Payment Address
• Refunds
  
  Spam and Suspicious Emails
  
• Spam Emails
• Received a SPAM email
• Suspicious email
• Renter Overpayment scams

Making a reservation

Q: How do I make a Reservation ?

A: There is a whole process around making a Reservation.

1. First of all we need to have all relevant information of your reservation, by email. This means: Start and End date, number of nights, number of persons, group structure (all single men, or a couple or..), prefered property, Ipanema or Copacabana or another neighborhood, how many bedrooms, and an indication of your budget.

2. We will confirm your email with your rental information. We will investigate availability and price of your preferred rental. If available we will come back to you and confirm the price and availability. If not available, we will offer alernatives.

3. When you want to reserve, we will send you a "Reservation Information" email and we need to receive between 30% and 50% of the rent. The remainder should be paid upon arrival in cash. From every step in the process you will get a confirmation by email. 

  

If this does not fully answer your question please feel free to contact us by clicking

Q: How I can send the Reservation Deposit ?

A: There are a couple of ways of sending Reservation Deposit. It all depends on the owner of the rental. He determines the way.

For owners who are living in Brazil, in almost all occasions the Reservation Deposit must be send by Western Union or Moneygram to our staff in Rio de Janeiro.

For owners who are living outside Brazil, in almost all occasions the Reservation Deposit must be send by Normal Bank Transfer or by Paypal or by Western Union or Moneygram to our staff in the Netherlands.

After receipt of the Reservation Deposit, you will receive a "Final Confirmation of Rent" email.

  

If this does not fully answer your question please feel free to contact us by clicking

Q: What is the Reservation Information Email?

A: When you have confirmed the intention to reserve, we will send you a Reservation Information Email. It will contain all information of your rental (apartment or penthouse), the period of your rent, the terms & conditions, the payment methods, and your name and other contact information. You will need to verify all information and also provide us with your travel schedule. Also if you want to rent, you need to make the payment within 2 business days.

  

Final Confirmation of Rent Email

Q: What is the Final Confirmation of Rent Email?

A: When you have made the Reservation payment/deposit. We will send you a Final Confirmation of Rent Email. It will contain all information of your rental (apartment or penthouse), the period of your rent, the terms & conditions, the paid amounts, the to be paid amount upon arrival, the travel schedule, and your name and other contact information. You will need to verify all information and any changes should be reported back to us.

  

Q: What Payment Methods are Supported?

A: This depends on what and when you are paying:

At Reservation, it depends on the owner. If the owner lives in Brazil, it must be send by Western Union or Moneygram to our staff in Rio. If he lives outside Brazil, it can also be send by Paypal, by Western Union and Normal Bank Transfer. In any case, you will be informed for each rental, what the allowed/possible methods of payments are.

At Arrival, the remainder of the rent should always be paid in CASH.

  

Q: Is it possible to pay with PayPal?

A: Yes, in some occasions this is possible. However normally only at Reservation. Please ask upfront if you would like to pay with PayPal. We will always ask 5% uplift when you pay with PayPal. The reason for this is that PayPal is charging us this uplift also.

  

Q: Is it possible to pay by Western Union?

A: Yes, this is always possible. It depends on where the owner lives, if it must be send to Brazil or to Holland.

  

Q: Is it possible to pay by Bank Transfer to a Bank Account in Brazil?

A: This is sometimes possible. It can only be done, when the money will be send from a Brazilian Bank Account. Otherwise it is not possible.

  

Q: Is it possible to pay by Bank Transfer to a Bank Account outside Brazil?

A: This is sometimes possible. It should in that case be send to our bank account in Holland.

  

Last Minute Offerings

Q: What are Last Minute Offerings ?

A: The Last Minute .

  

Local Management & Support 

Q: Do you have Local Management & Support?

A: Yes, we have Local Management & Support. The information will be mentioned on your Reservation and Final Confirmation of Rent Emails under Contactperson. And ofcourse, you could contact us always.

  

Arrival Procedure 

Q: What is the Procedure of Arrivals?

A: When you arrive on the airport, we ask you to contact your contactperson by telephone. By doing this we know at what time you normally should arrive at the apartment. It also prevents our contactpersons to waist time in waiting for you. Upon arrival you will go to the apartment. The contactperson will wait for you there. 

At arrival you need to pay the remainder of the rent and all other costs in CASH. Also the Security Deposit should be paid. We do not accept credit cards and cheques. If you do not pay upon arrival, you will be given one day for payment. You will need to give your passport as security, which will be given back when do fulfill your payment.

At arrival, we will also explain all about the apartment. Together we will check all and what is not working properly, we will notify and get repaired (if agreed so). Complaints will be registered and there were possible solved.

At arrival we will also make an appointment for the departure.

  

Departure Procedure 

Q: What is the Procedure of Departures?

A: At Departure we will together inspect the apartment. If anything is broken and/or damaged, we will determine the value of the damage and you will need to pay for this. If all is OK, the security deposit will be returned to you.

  

Security Deposit 

Q: What and why a Security Deposit?

A: The Security Deposit is mandatory. It mus tbe paid in cash upon arrival and normally it will be returned on departure. It can be used to pay for damages, caused by the renter, which occur to the apartment.This will be discussed and determined together at departure. If you cause damages, please mention this as soon as possible.

  

Taxi Service 

Q: Do your provide Taxi Service ?

A: Yes, we can provide a Taxi Service from and to the airport. This is not included in the rental price and is always charged extra. The price is R$ 70 or R$ 80 (for a one way trip) depending on the location of the apartment of your choice. We can transport a maximum of 3 persons, providing you do not cary too much luggage. However you can always take a taxi (yellow and usage of the taximeter), which costs between R$ 40 and R$ 50.

  

Apartment Differences   

Q: Why can be the booked apartment be different from the photos and descriptions in actual ?

A: Sometimes the apartment has been changed by the owner and we do not have the new photos yet. Sometimes we just have received photos from the owner and we have had no time to make our own photos yet. It also can be that descriptions are different when we have received them by the owner and have not verified them yet. Sometimes we offer apartments from another agency (we subcontract) and are depending on the information and photos we do have received from that other agency.

We are not responsible for these differences and client will not have the right on a refund. Of course in agreement with all involved parties a different agreement can be made.

  

How do I view properties?

Q: How do I view properties?

A: To view a property, navigate to the area you are interested in starting on our front page. A list of properties will be shown along with several icons showing the most popular amenities for each property. Rates are also shown by default. Clicking the "Community" link will show the community/association for each property, if it was provided by the owner.
Clicking any column heading will sort the list by that column. To sortieren nach community, you must first click "Community", then click it again.
Once you find a property of interest, click the title of the property to see the details for that property.

  

How do I inquire?

Q: How do I contact owners to inquire about or reserve a property?

A: To inquire for availability, reserve the property, or ask questions, you must contact the owner directly. This can be done by clicking the "Click Here to Send Email" button found on the property listing page under the "Vacation Rental Owner/Manager" heading (See "How do I view properties?" in this FAQ to find out how to view a property listing). Alternatively, you may call an owner via telephone, if a phone number is shown. Some property listing pages have an availability calendar that can be viewed by clicking the "Check Availability" link above the "Click Here to Send Email" button. If the link does not appear, there is no calendar to view.

  

Q Cancellation Policy 

Q: What is the Cancellation Policy  ?

A: In general we do refund part of the paid reservation fee. The height depends on when you cancel and in whcih period you cancel.

  

Cancellation more than 2 months before arrival

Q: What happens if I cancel more than 2 months from the arrival date?

A: When you cancel more than 2 months before the arrival date, than a partly refund will be done. The difference between the paid amount and 25% of the full rent, will be refunded to you. Of course in agreement with all involved parties a different agreement can be made.

  

Cancellation within 2 months from arrival

Q: What happends if I cancel within 2 months from the arrival date?

A: When you cancel within 2 months of the arrival date, than a NO refund will be done. Of course in agreement with all involved parties a different agreement can be made.

  

Cancellation for a New Years Rent 

Q: What happens if I cancel a rent which is during New Year? 

A: For all rents in which the 31st of December is included, NO refund will be done. Of course in agreement with all involved parties a different agreement can be made. 

  

Cancellation for a Carnival Rent 

Q: What happens if I cancel a rent which is during Carnival?

A: For all rents in which (part of) the Carnival period is included, NO refund will be done. Of course in agreement with all involved parties a different agreement can be made.

  

How are Refunds done? 

Q: How are Refunds done?

A: Refunds are normally done in the way, the Reservation Payment has been done. Of course parties can agree differently.

  

Prices

Q: What are your prices?

A: All prices on our site are in US$ (American Dollars). It can be that the actual owner quotes his prices in an other currency. We will use these currencies than in our offerings/proposals.

Price per Night Low Season : This is the Price per Night in Low Season for the whole apartment.

Price per Night High Season : This is the Price per Night in High Seaon for the whole apartment.

Carnival / New Years 7 Nights : This is the Price for 7 Nights during Carnival / New year for the whole apartment.

Carnival / New Years 10 Nights : This is the Price for 10 Nights during Carnival / New year for the whole apartment.

Energy Costs per Night : These are the Costs of Energy (gas, water, electricity) per Night for the whole apartment.

Cleaning Fees : These are the Costs for the End-of-Rent-Cleaning (NOT Daily Cleaning).

Laundry Fees : These are the Costs for the End-of-Rent-Laundry (NOT Daily Laundry).

Refundable Deposit : See FAQ on Security Deposit.

Booking Costs : These are costs to be paid at Reservation. It covers all handlings costs of your booking, costs of PayPal payment, costs of Creditcard Payment, costs of Local Management & Support, etc..

  

Making Payments

Q: How do I make a payment?

A: See other questions.

  

Verifying payments

Q: How will I know when my payment is processed?

A: You get an email from every step in the process. See the FAQ on Final Confirmation of Rent Email.

  

Payment Address

Q: What is your address?

A: You will get the address when you want to pay by normal banktransfer.

  

Refunds

Q: What is your refund policy?

A: See FAQ on Cancellations.

  

Spam Emails

Q: What is "SPAM"?

A: SPAM is an unsolicited commercial e-mail usually advertising a product or service. Usually, it is undesirable and is similar to "junk mail" received at your home or business via standard postal mail.

  

Received a SPAM email

Q: I received a SPAM email, what do I do?

A: Unsolicited commercial e-mail (SPAM) is prohibited from being sent through our system. We apologize that it was sent to you. Please let us know what you received by contacting us. For further information about Internet fraud and fake check scams, see fraud.org.

  

Suspicious email

Q: I received a suspicious email, what do I do?

A: Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about Internet fraud and fake check scams, see fraud.org.

  

Renter Overpayment scams

Q: What is a "Renter Overpayment Scam"?

A: Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org For more Information .